Vacancy Announcement

Background

Biofarms Limited is a leading horticultural producing and exporting company specializing in fruits, mainly avocado, mango, coconut, pineapple, and passion fruits. We envision to be the leading grower and exporter of organic certified fruits in Kenya. Biofarms prides itself in quality and reliability, positioning as a supplier of choice in the horticulture export sector.

Position: Front Office Executive (1)

About the Job

We are looking for a Professional Front Desk Representative to undertake all customer care and related clerical duties at the desk of our main entrance. You will be the “face” of the company for all clients and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with varied client’s need and provide accurate information to both clients and relevant Biofarms Officers. A customer-oriented approach, outstanding communication skills, time management and proper planning skills are essential.

The goal is to ensure our clients and stakeholders feel comfortable and valued while on our premises or trading with our company.

Reporting:

The position reports directly to the Human Resource and Admin Manager, with dotted line to Managing Director.

Responsibilities

1.      Keep front desk tidy and presentable with all necessary materials (pens, forms, tags etc.)

2.      Greet and welcome clients pleasantly to assure them of their value at Biofarms.

3.      Answer client’s questions professionally and satisfactory, and where possible, refer to the right office accordingly

4.      Deliver high-touch customer service through phone calls and one on one conversations with Biofarms’ clients, both internal and external.

5.      Monitor and support Biofarms online clients by actively managing our Facebook page and any other relevant online platform authorized by management.

6.      Exercise good oral and written communication skills in giving report/feedbacks.

7.      Be thorough and pay attention to detail when handling both internal and external clients.

8.      Customer onboarding and after PR support

9.      Demonstrated experience in the sanitation sector and knowledge of sanitation

10.  Receive letters, applications packages etc. and distribute them to the right office

11.  Ensure cleanliness of the reception area as well as boardroom

12.  Create, maintain updated asset inventory, and give regular update to the Administrator.

13.  Record company meeting reports / minutes,

14.  Take up other duties as assigned (travel arrangements, schedules etc.)

Education, Skills, Experience

·         At least diploma in Business Administration, Customer Service, Horticulture, Agriculture, Agronomy, or related discipline.

·         Certificate plus two year of additional practical experience in similar position preferably in the Horticulture industry is acceptable.

·         At least 1 years’ practical experience in customer care and / or hospitality sector is required. 

·         Excellent organizational skills, with good oral and written communication skills (English and Swahili)

·         Computer and report writing skills is required.

Core values and Required skills

·         Good planning skills 

·         Strong interpersonal management skills 

·         Organized and able to meet tight deadlines 

·         Highly reliable, dependable, and trustworthy personality, 

·         Client oriented, demonstrating proactive communication 

·         Team player and good team management skills 

PERFORMANCE MANAGEMENT 

Performance appraisal shall be done annually by end of calendar year based on clear set guidelines and company policies based on agreed on objectives. A mid-term Performance review shall be held by midyear to review progress. 

All applications with title “Front Office Executive” to be send to hr@biofarms.co.ke on or before CoB 13^th June 2022.